Wallets

Resources > Wallets

Frequently Asked Questions

Wallets /

Wallets

Frequently Asked Questions

Resources > Wallets

When can I expect my withdrawal request to reflect in my bank account?

  • The withdrawal process is dependent on your bank account and potential intermediary or correspondent banks being used in the process
  • During this period, you will not be able to use the funds you have requested for withdrawal towards any investments

Can I fund my wallet with multi-currencies?

All deals facilitated through your wallet are currently aggregated in USD.

  • Please wire USD only.
  • Any Independent deal’s currency will be displayed on the deal-specific product card and during the transaction process.

What is a wallet and how does it work?

  • A wallet is a virtual/digital transactional account where you deposit your funds to invest and withdraw your distributions.
  • This wallet payment solution is facilitated by Lemonway, in compliance with current European regulations.
  • Lemonway is backed by BNP Paribas the largest bank in the Eurozone with a strictly regulated cash management system.

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Withdrawing from your wallet

Wallets /

Wallets

Withdrawing funds from your wallet

Resources > Wallets

Step 1:

Step 2:

  • Click on the ‘wallet’ icon in the left-hand pane.
  • Click on ‘withdraw funds’.

Step 3:

  • Enter the amount you would like to withdraw.
  • Keep in mind that you will not be able to withdraw funds that have already been reserved for an investment.

Step 4:

  • You will be required to review and confirm your bank account details to ensure that the funds are transferred to the correct account.
  • If any fields are not populated e.g., bank branch code is missing, please make sure these are captured before attempting a withdrawal. (Please note entering any new information, will first need to be verified, before a withdrawal can be actioned).
  • Click on ‘continue’ to finalise your withdrawal request.

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Funding your wallet

Wallets /

Wallets

Funding your wallet

Resources > Wallets

Wallet wiring information

When you stand on the ‘marketplace’, navigate to the ‘wallet’ icon on the left-hand pane.

Click ‘deposit funds’ to view the bank details for your USD currency wallet. Please be sure to wire USD currency only to prevent delays and occurring unnecessary fees.

Note: the beneficiary, being Lemon Way is based in the UK, however the bank, being Banco Sabadell, is based in Spain.

Warning: It is vital to use your unique payment reference number to avoid misallocation of funds.

Make use of your preferred payment service provider or bank to complete your wire transfer.

Should you need assistance creating Lemon Way as the beneficiary, kindly contact your bank for further support.

For our trusted and recommended currency wire specialist, click here.

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