Accounts

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Frequently Asked Questions

Accounts

Frequently Asked Questions

Resources > Accounts


How long will it take for my account to be verified?

  • Once you have submitted your profile for verification, our KYC team will complete the preliminary cross-reference checks and provide feedback via email, if necessary. Please refer to your spam folders as well.
  • If all is in order, your profile and KYC documents will be submitted to our wallet service provider for verification.
  • The verification process can take up to 48 hours. (This excludes weekends).
  • You will receive an automated email once your profile has been verified and your KYC status will change from red to green on the platform.
  • Once your profile is verified, you will be able to fund your wallet by using your own preferred payment provider or Bank.

Why is my profile form locked?

  • Your profile is locked to protect your information.
  • Should you wish to update information under your profile, you will be required to unlock it. Click on the grey button to unlock your profile.
  • Remember to click on “save & submit” button to move your profile back to ‘pending verification’ after you have made the necessary changes.
  • Your profile and KYC documents will be submitted to our wallet service provider for verification.
  • The verification process can take up to 48 hours. (This excludes weekends).
  • You will receive an automated email once your profile has been verified and your KYC status will change from red to green on the platform.

I have signed up to the platform and have received the following message: ‘You have been added to our Member Registry’

  • When each investor signs up to our platform, they do ‘self-attestation’ and are prompted to select their investment category status as well as their country of residence.
  • Unfortunately, due to current our regulations, we are unable to provide access to our Platform to all countries and have added you to our Member Registry. Regulations are continuously changing, and we are working with the Regulators to make this available to you. We will notify you as soon as we are able to open our Platform to your country of residence.
  • Should your country of residence change or if you have any questions, please contact us at support@wealthpoint.app

I reside in the US and it shows that I am blocked?

The essence of our current investment model is that we make use of a specific exemption from the SEC that says that we are not allowed to have US-based tax residents as investors.

  • What this means is that as of right now, we cannot accommodate investors that are US tax residents paying with US-based funds.
  • This is a result of our legally regulated requirement not to enable any USA entity or US-based tax resident to be able to view information on our platform.

Reasons why you may not be able to save your information and complete your profile:

  • We recommend using either the Chrome or Firefox internet browsers when using our platform.
  • Unfortunately, users may experience issues on a MacBook when using Safari, if this is not the latest version it can result in not being able to save changes to your profile.

Frequently Asked Questions Read More »

What documents you need

Accounts

The documents we require for KYC/KYB verification

Resources > Accounts


Documents required for individual investors:

  • two (2) forms of identification: a colour copy of your valid Passport, ID card (front and back), and/or driver’s licence (front and back),
  • a recent proof of address, no older than three (3) months; either a utility bill, Rates and Taxes bill, or a Council Tax bill.
  • a recent, bank statement (full first page), no older than (3) months.

Warning: bank statements will not be accepted as proof of address.

Warning: credit card statements are not accepted as official bank statements.

Documents required for corporate structure / entity investors:

In section 5, the following documents will be required to upload into your entity’s profile. We recommend having these documents ready, if applicable to your company:

  • Certificate of Incorporation.
  • Articles of Association.
  • Proof of Shareholding.
  • Proof of Identity for each shareholder with 25% or more shareholding and for primary contact person.
  • Confirmation of bank account in the form of a recent Bank Statement in the name of the entity investing.

Documents required for a trust:

In section 5, the following documents will be required for submission and we recommend having these ready if applicable to your trust:

  • Certificate of Incorporation.
  • Signed Trust Deed.
  • Proof of Identity for the primary contact of the Trust and all beneficiaries.
  • Confirmation of bank account for the Trust.

What documents you need Read More »

Complete profile as corporate entity

Accounts

Complete your profile for your company and get KYB verified

Resources > Accounts


Step 1:

  • Once signed into your account, navigate to the top-right-hand corner, click on your name, to “create another entity” and then select “company” in the drop-down menu.

Step 2:

Complete the entity’s profile in four (4) stages and upload your KYB (Know Your Business) documents in step 5, “upload documents”:

  • (1) Select country of incorporation.
  • (2) Complete the company’s basic information.
  • Note that you will need to provide a unique email address on Step 2 of the business profile setup process. This email address must be different to the one you supplied during signup. The sign up email address and the email used for your personal entity must be the same.
  • You must verify this email address in order to invest through this entity.
  • (3) Complete the company’s physical address.
  • (4) Complete the company’s bank details and physical address.

In section 5, the following documents will be required to upload into your entity’s profile. We recommend having these documents ready, if applicable to your company:

  • Certificate of Incorporation.
  • Articles of Association.
  • Proof of Shareholding.
  • Proof of Identity for each shareholder with 25% or more shareholding and for primary contact person.
  • Confirmation of bank account in the form of a recent Bank Statement in the name of the entity investing.

Click on the ‘Save & submit’ button at the top-right-hand corner of the page to place your profile to ‘pending verification’. Once your completed company profile has been submitted and the relevant documents have been received by our KYB Team, the preliminary cross-reference checks will be conducted. If in order, your profile will be submitted to our wallet service provider for verification. This can take 48 hours to be processed.

You will receive an automated email once your profile has been verified and your KYC status will change from red to green on the platform, confirming that you are now verified and able to fund your wallet remotely.

Complete profile as corporate entity Read More »

Complete profile as an individual

Accounts

Complete your profile and get KYC verified as an individual

Resources > Accounts


Once signed into your account, navigate to the top right-hand corner, and click on the ‘red KYC badge’ icon. Complete sections 2 to 5 and click on ‘Save and Proceed’ after each section.

KYC (Know Your Client) Requirements

In section five, ‘Upload Documents’, you will be required to upload the following KYC documents:

  • two (2) forms of identification: a colour copy of your valid Passport, ID card (front and back), and/or driver’s licence (front and back),
  • a recent proof of address, no older than three (3) months; either a utility bill, Rates and Taxes bill, or a Council Tax bill.
  • a recent, bank statement (full first page), no older than (3) months.

Warning: bank statements will not be accepted as proof of address.

Warning: credit card statements are not accepted as official bank statements.

Should you want to diversify your investment portfolio and are interested in investing in a structured note deal, extra Due Diligence will be required. Please contact support@wealthpoint.app for more information.

Saving and Submitting

Click on the ‘Save and Submit’ button on step 5, to submit your profile to ‘pending verification’.

Note: The KYC Team will do a preliminary cross-reference check and provide feedback with amendments via email if necessary or submit your profile to our wallet service provider for verification. This can take up to 48 hours.

KYC verified

You will receive an automated email once your profile has been verified and your KYC status will change from red to green on the platform. You are now able to fund your wallet remotely.

Appropriate examples of forms of identification that we accept include Identification card and Drivers License card examples:

Passport scans or images must show a FULL passport book; see example:

Complete profile as an individual Read More »

Signing Up

Accounts

Signing Up

Resources > Accounts


Create your log in:

Self Attestation:

  • Here you will need to select the country of your residence in conjunction with your investor category. Please read the investor categories carefully and select the one best suited to you. Please then tick the declaration box to confirm you have read and accept our terms and select ‘submit.’

Verify your email address:

  • After you have completed and submitted your self-attestation, an email will be sent to the email address used to create your login. Please be sure to check your spam folder as well. Open this email and follow the link located in the body of the email to verify your account.

Signing Up Read More »