How long will it take for my account to be verified?

• Once you have submitted your profile for verification, our KYC team will complete the preliminary cross-reference checks and provide feedback via email, if necessary. Please refer to your spam folders as well.
• If all is in order, your profile and KYC documents will be submitted to our wallet service provider for verification.
• The verification process can take up to 48 hours. (This excludes weekends).
• You will receive an automated email once your profile has been verified and your KYC status will change from red to green on the platform.
• Once your profile is verified, you will be able to fund your wallet by using your own preferred payment provider or Bank.

Why is my profile form locked?

• Your profile is locked to protect your information.
• Should you wish to update information under your profile, you will be required to unlock it. Click on the grey button to unlock your profile.
• Remember to click on “save & submit” button to move your profile back to ‘pending verification’ after you have made the necessary changes.
• Your profile and KYC documents will be submitted to our wallet service provider for verification.
• The verification process can take up to 48 hours. (This excludes weekends).
• You will receive an automated email once your profile has been verified and your KYC status will change from red to green on the platform.

I have signed up to the platform and have received the following message: ‘You have been added to our Member Registry’

• When each investor signs up to our platform, they do ‘self-attestation’ and are prompted to select their investment category status as well as their country of residence.
• Unfortunately, due to current our regulations, we are unable to provide access to our Platform to all countries and have added you to our Member Registry. Regulations are continuously changing, and we are working with the Regulators to make this available to you. We will notify you as soon as we are able to open our Platform to your country of residence.
• Should your country of residence change or if you have any questions, please contact us at support@wealthpoint.app

I reside in the US and it shows that I am blocked?

The essence of our current investment model is that we make use of a specific exemption from the SEC that says that we are not allowed to have US-based tax residents as investors.

• What this means is that as of right now, we cannot accommodate investors that are US tax residents paying with US-based funds.
• This is a result of our legally regulated requirement not to enable any USA entity or US-based tax resident to be able to view information on our platform.

Reasons why you may not be able to save your information and complete your profile:

• We recommend using either the Chrome or Firefox internet browsers when using our platform.
• Unfortunately, users may experience issues on a MacBook when using Safari, if this is not the latest version it can result in not being able to save changes to your profile.